Shipping, Returns & Warranty

MoonArq currently ships within the United States only. Outbound shipping is free on orders of USD 75 or more. Shipping charges for orders below USD 75 are shown at checkout.

Ready-made bracelets generally ship on the next business day. Weekend dispatch is not guaranteed. Custom bracelets ship within three business days.

Delivery estimates depend on the carrier and destination. Dispatch time is separate from transit time.

Checkout is completed through Shopify, where available shipping methods and the final shipping cost are shown before you place an order.

All items, including custom bracelets, may be returned at any time while the original MoonArq tag remains attached and intact. Items without their original MoonArq tag cannot be returned. MoonArq pays return shipping.

Eligible returns receive a full refund with no restocking fee. We do not offer exchanges.

Sign in to My Orders with the email used at checkout to request a return. Confirm that the original tag is still attached and intact, select the items, and choose a reason. The studio will review your request and provide the next steps for sending your items back. We email you a prepaid return label to download and print.

After we receive your return and confirm that the original tag is still attached and intact, we will process your refund through Shopify. Please allow seven business days after receipt and inspection. Submitting a return request does not issue an immediate refund.

If your order is not available in My Orders or you need help with a return, email support@moonarqstudio.com with your order information.

Quality-related issues are covered for six months. Within six months, MoonArq can help review repair or restoration support when the issue is related to bracelet quality or studio workmanship. MoonArq pays shipping for covered warranty repairs.

Warranty support does not cover normal wear, accidental damage, misuse, lost items, or unauthorized modifications. Customers should contact MoonArq with order information and clear photos.

Natural stones and silver details should be stored dry and kept away from harsh chemicals. For everyday care habits, visit the MoonArq care guide.