Shipping, Returns & Warranty

Final shipping options and rates are calculated at checkout. MoonArq checkout is completed through Shopify, where available shipping methods and final shipping cost are shown before an order is placed.

Processing times may vary by product type. Customers receive checkout and order confirmation details after the order is completed.

MoonArq pieces include a tag. Returns are limited to eligible items with the original tag still attached. If the tag has been removed from the bracelet, the bracelet cannot be returned.

If you need help with return eligibility, contact MoonArq as soon as possible with your order information.

Quality-related issues are covered for six months. Within six months, MoonArq can help review repair or restoration support when the issue is related to bracelet quality or studio workmanship.

Warranty support does not cover normal wear, accidental damage, misuse, lost items, or unauthorized modifications. Customers should contact MoonArq with order information and clear photos.

Natural stones and silver details should be stored dry and kept away from harsh chemicals. For everyday care habits, visit the MoonArq care guide.